Privacy Policy

Last updated: December 9, 2024

1. Introduction

FloorQuotePro ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address, name, phone number, and business information when you create an account.
  • Business Profile: Company name, logo, license number, address, and other business details you choose to add.
  • Quote Data: Customer names, addresses, phone numbers, project details, measurements, and pricing information you enter when creating quotes.
  • Payment Information: When you subscribe to our paid plans, payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card information.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data: How you interact with our Service, features used, time spent, and crash reports.
  • Log Data: IP address, browser type, pages visited, and timestamps.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and complete transactions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Personalize and improve your experience
  • Send promotional communications (with your consent)

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With Your Customers: When you send a quote, your business information and quote details are shared with your customer.
  • Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers provided by Google Firebase, which maintains industry-standard security certifications. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information
  • Object to or restrict certain processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@floorquotepro.com.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

  • Google Firebase (authentication, database, storage)
  • Stripe (payment processing)
  • Vercel (website hosting)

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@floorquotepro.com
  • Website: https://floorquotepro.com